Last updated: 9-25-26

We want you to love your fragrance. Please read this policy carefully before placing an order, as perfumes are hygiene-sensitive products.

Eligibility for Returns & Refunds

  • Returns are accepted only if the product arrives damaged, defective, or incorrect (wrong item shipped).
  • Requests must be raised within 24 hours of delivery, with photo or video proof of the issue, sent via WhatsApp (+971 55 509 8006) or email (careperfumesuae@gmail.com).
  • For hygiene reasons, opened or used perfume bottles cannot be returned unless the product itself is faulty (e.g., leaking, damaged seal on arrival, or wrong item received).

Refund Process

  1. Contact us at careperfumesuae@gmail.com or WhatsApp +971 55 509 8006 with your order number and details of the issue.
  2. Our team will review your request within 1-2 business days.
  3. If approved, you can choose between:
    • A replacement of the same item, or
    • A refund to your original payment method (for online payments) or store credit (for Cash on Delivery orders).
  4. Approved refunds are processed within 5-7 business days, depending on your bank or payment provider.

Non-Refundable Situations

  • Change of mind after delivery.
  • Products damaged due to customer misuse after delivery.
  • Delay caused by an incorrect address provided by the customer.

Cash on Delivery (COD) Orders For COD orders, refunds for approved returns are issued as store credit or bank transfer, since no online payment was made to refund to.

Contact Care Perfume Email: careperfumesuae@gmail.com Phone / WhatsApp: +971 55 509 8006